Refund Policy
Last updated: September 24, 2026
Printed books and ebooks are sold differently, so they have different refund arrangements. Nothing in this policy limits the mandatory consumer rights that apply where you live.
Ebooks (sold through Creem)
Our ebook order process is conducted by our online reseller Creem, which is the Merchant of Record for all ebook orders and sends your receipt. To request a refund, email support@chisomudeze.comwith the email address you used at checkout; we reply within 3 working days, and approved refunds are paid back through Creem to your original payment method. Creem’s Buyer Terms also apply.
This is not a no-refunds policy. Where the law gives you a right to withdraw from a digital purchase, that right can end only once delivery of the ebook has begun with your prior express consent and your acknowledgement that you lose the right. Paying for a pre-order does not by itself start delivery. Your rights if the ebook is inaccessible, faulty or not as described always remain.
If an ebook purchase is refunded, access to the ebook may be withdrawn.
For help with the ebook itself or with downloading it, email support@chisomudeze.com.
Printed books (sold by us)
Printed books are sold directly by OVERNIGHT WISDOM UDEZE. Cancellation, return and refund terms, and a cancellation form, are in the terms of sale for the offer you bought.
In short, for signed copies delivered in Norway you may cancel before delivery or within 14 days after receiving your books by emailing us your name, order reference and the items concerned; see the Norway terms.
For the worldwide edition you may cancel before dispatch for a full refund, and return the book within 14 days after receiving it. Contact us first; you pay the return postage. In the EU, Liechtenstein, UK, Guernsey, Jersey, Isle of Man, Gibraltar and Monaco we also refund the standard delivery charge; elsewhere we refund the book price. See the worldwide terms.
Faulty, damaged or missing orders
Contact us with your order details and a description of the problem. We will provide the remedy required by applicable law, which may be a replacement, repair, price reduction or refund. The change-of-mind deadline is not a deadline for reporting a fault.
Contact
OVERNIGHT WISDOM UDEZE (org. no. 918884351)
c/o Chisom Udeze, Riddervolds gate 3, 0258 Oslo, Norway
support@chisomudeze.com